sizing-guide
Size Chart
|
Size |
5 |
5.5 |
6 |
6.5 |
7 |
7.5 |
|
Shoe lenght(cm) |
22.5 |
23 |
23.5 |
24 |
24.5 |
25 |
|
Palmar width(cm) |
7.2 |
7.6 |
8 |
8.4 |
8.8 |
9 |
Product information
1.After we receive your paid order, it will take 1-3 business days for the warehouse to prepare the order, after the warehouse prepares the order, you will receive a shipping confirmation email with a tracking number. When your confirmation is complete, we will notify the shipment, the package is expected to take 7-10 business days to reach you.
2.We accept refunds and returns for both defective and non-defective items
Refunds are made to your original payment account according to your original payment method within 5-10 business days of our agreement.
Your item must be in the same condition as it was received, unworn or unused, with tags, and in its original packaging!
Dust, dirt and bacteria, so regular cleaning is very necessary. First of all, we can use a clean rag to wipe off the dust and dirt on the surface of the slippers. Then, we can clean the slippers with soapy water or detergent. Do not use strong alkaline detergents as they can damage rubber or synthetic materials. Finally, dry the slippers with a clean cloth and air dry.
2. Avoid direct sunlight Exposure to sunlight for a long time will cause the slippers to produce strong ultraviolet rays, which will cause the rubber and synthetic materials to be damaged.
Exposure to sunlight for a long time will cause the slippers to produce strong ultraviolet rays, leading to the aging of the rubber material, so that the slippers are easy to crack or deformation. Therefore, the slippers should be placed in a ventilated place to avoid direct sunlight. If you have a balcony or terrace near your home, you can put the slippers in a place that is protected from light.
Hopewishes
Carefully designed to protect toes
Soft and non-invasive
Non-slip/wear-resistant/durable
Product Features
Matter
Made of high quality raw materials to ensure the durability of the goods
Devise
Life can't be designed, but shoes can be designed. Embellish your life with well-designed shoes!
Giftware
On your wedding anniversary, give it to your partner, or just give it to yourself!
Meanings
Shoes have no significance, but at special times they are given special significance
F.A.Q.
If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
Can I replace an item?
We don't offer exchange service at this time, and we apologize for the inconvenience. We are also working on the program intensively, and we hope we can bring you convenience in the near future.
When will I receive my refund?
If we check that your return is in order, we will send you an email to confirm the refund. After your approval, we will refund your original payment method to your original payment account within 5-10 business days.
Can I make changes to my order after it’s been placed?
If an order is canceled within 24 hours of purchase, a full refund will be issued with no processing fee. Please email us at customer@hopewishes.com. We will not accept cancellation requests if the order is older than 24 hours or if the order has already been shipped. We apologize for this!
How To Return My Items?
Welcome to our store!
We are happy to serve you and we will provide you with excellent service and safe browsing experience. We practice 15 days return and refund, that is, contact us within 15 working days after you receive the goods and explain the reason.
If you are not satisfied with your purchase for any reason, you can ask for a return at any time.We accept returns and refunds for both defective and non-defective items.In short, as long as you are not satisfied with our products, you can ask for a return at any time, and we will cover the return shipping cost and shipping tax, and there is no need for any re-stocking fee.
Order Cancellation
If an order is canceled within 24 hours of purchase, we will issue a full refund without any handling fee. Please email customer@hopewishes.com. We will not accept cancellation requests if the order is older than 24 hours or if the order has already shipped. We apologize for this!
Return Procedure
1. Please contact us at customer@hopewishes.com and explain your return request.
Note: Receipt or proof of purchase and product photos are required.
2. We review your return request to see if it complies with our policy, please be patient, we are also expediting the process!
3. After we agree with your return request, we will send you a free return label and return address by email, please mail the product to the address we provided.
Note:You need to print/download the return label and paste it on the package to be returned, which should contain the original product and any other accessories and freebies.
4. After our warehouse receives the product, the warehouse will check your return within 1-3 business days, if it meets our return conditions, we will notify you and issue you a refund.
Note: In returns, if the item cannot be delivered or is lost because the customer did not post the item to the address we provided, the customer assumes all responsibility.
Exchanges
We do not offer exchanges at this time, if you would like a new one, please return the item and then place a new order.
Refunds
If our warehouse confirms that your return is in order, we will issue you a full refund (no handling fee). The refund will be credited to your original payment account within 5-10 business days depending on your original payment method.
Note: Your bank or credit card company will also take some time to process the refund, usually 1-3 days for PayPal and 3-5 days for credit card companies.
If it has taken more than 15 business days for us to approve your refund and you have not received any refund, please contact us at customer@hopewishes.com. We will check the reason for you.
Important Tips:
1. For logistics tracking information, unless the delivery address is incorrect, we will not be able to provide a refund once the logistics tracking information shows delivery and claims that you have not received your order!
2. If you purchase our products on Saturday or Sunday, the order processing will start from the next Monday (excluding holidays).
3. We reserve the right to refuse a return if the item received at the warehouse does not meet our return criteria
412 S Los Angeles St, Los Angeles, CA 90013, United States
+1 (651) 691-7422
9am - 5pm EST Monday to Friday
